Digital Transformation Leader with over 14 years of experience driving strategic initiatives.
Successfully led a digital transformation initiative that improved operational efficiency by 30%, helping the company adapt to market changes.
Developed a comprehensive digital strategy that drove a 15% year-over-year revenue growth.
Strong leadership and communication abilities, adept at coaching and collaborating with cross-functional teams across multiple geographic locations to achieve project goals.
Proficient in leading cross-functional teams, developing product strategies, and driving innovation through bespoke development, low code no code development as well as bot development using RPA.
Ready to leverage skills to drive business growth and success.
Developed and presented innovative solution proposals to clients, resulting in successful new business acquisitions and increased revenue.
Led a team of developers and engineers in designing and implementing a scalable and secure cloud-based infrastructure, resulting in improved system performance and reduced downtime.
Oversaw the end-to-end software development process for the production pipeline, ensuring efficient and effective delivery.
Work Experience
08/2023 – PRESENT DUBAI, UNITED ARAB EMIRATES
Senior Manager - Digital Transformation
Sobha LLC
Led a successful digital transformation initiative, which streamlined operations and improved efficiency by 30%, helping the company adapt to changing market demands more swiftly.
Collaborated with cross-functional teams to develop a comprehensive 5M digital strategy, which aligned technology investments with business goals, ultimately driving a revenue growth of 15% year-overyear.
Conducted training sessions for over 50 staff members on digital tools and processes, helping them embrace new technologies and improve overall productivity across departments.
Spearheaded the development of a cutting-edge project management software and new employee onboarding software from conception to launch, exceeding client expectations and increasing user adoption by 30%.
Led a team of 45 software developers in the successful completion of multiple complex projects, resulting in a 20% increase in overall team productivity.
Streamlined IT processes by implementing Agile methodology, leading to a 25% decrease in project timeline.
Developed and executed IT strategic plan aligned with company goals, resulting in a 30% increase in overall IT performance.
Innovated reusable plug-n-play codes which could be used across all in-house developed systems to reduce delivery timelines.
Started Low Code No Code (LCNC) practice on Joget as well as Microsoft Power Apps platform. So far digitalized 50+ use cases.
Started RPA practice using UIPath automation and have saved 16000+ man hours in 1st year of implementation.
Recent Work Experience
12/2022 – 07/2023 DUBAI, UNITED ARAB EMIRATES
Product Manager
Skyloov Property Portal
Achieved a 77% increase in overall lead tracking efficiency by implementing WhatsApp and Call tracking automations
Implemented in-house automated XML consumption logic to streamline listing imports from various real estate agencies
Established in-house web-hooks to seamlessly transfer generated leads to real estate agency CRM systems
Developed auto-soldouts script to ensure portal listings are consistently updated and accurate
Integrated portal with DLD for listing and agent profile verification
Created an analytics platform to visualize customer behavior for data-driven decision-making strategies
Led a team of IT professionals to successfully implement a new project management software, improving productivity by 20% within the first quarter.
Managed the migration of company data to a cloudbased system, reducing hardware costs by 15% and increasing scalability and accessibility.
11/2021 – 08/2022 DUBAI, DUBAI, UNITED ARAB EMIRATES
Technical Program Manager
Careem
Executing and creating quarterly roadmaps, ensuring timely delivery of promised deliverables through effective collaboration with cross-functional teams.
Working on internal cloud-based services to strengthen guardrails to prevent Internal and External Fraud within Careem
Manage Underpayment stream across all verticals and functions with intention to reduce underpayments
Responsible for cross-functional team collaboration and presenting data to CxO and leadership team on weekly basis.
Prevented fraud losses worth $500k by implementing checks and controls
Previous Work Experience
1
04/2020 – 11/2021 GURUGRAM, HARYANA, INDIA
Technical Program Manager
Deutsche Telekom Digital Labs
Partner with key stakeholders to define Product Strategy & Future Roadmap for Home Gateway Broadband Solutions
Manage and mentor teams to deliver end-to-end development of Home Gateway Broadband Products while ensuring high-quality solutions are rolled out over time
Responsible for Product launch in 4 markets Hungary, Czech Republic, Slovakia, and Croatia
Responsible for creating a Release Management process for shortening Go to Market time from 3 months to bi-weekly.
Spearheaded the development and implementation of new features for a mobile app, resulting in a 20% increase in user engagement and retention.
2
08/2019 – 04/2020 GURUGRAM, HARYANA, INDIA
Sr Product Specialist | Car Rental | e-Commerce
Expedia Group
Partnering with key stakeholders to define product strategy & roadmap.
Partnering with cross-functional teams to identify and influence development of new products and services.
Promoting data-driven decision making within team
Actively lead all Brainstorming, Requirement Gathering, Feasibility discussion with various stakeholders including engineering and product team.
3
04/2018 – 08/2019 GURUGRAM, HARYANA, INDIA
Product Manager | Logistics | Last Mile
Ecom Express Private Limited
Built SATHi last mile android-based delivery app for delivery executives, which Increased their delivery efficiency by 28%
Increased team efficiency to work by implementing Agile methodologies.
Introduced Cloud Telephony Based IVR Solution, which enabled delivery executives to interact with customers over recorded channels seamlessly.
This also led to reduction in operational costs by 15%
Tested variants with new AI/ML technologies, including Route Optimization, Speech to Text extraction, etc.
Early Career Experience
1
01/2015 – 02/2018 GURUGRAM, HARYANA, INDIA
Senior Consultant | Retail
EY
Actively led the Product Demonstration sessions with prospect clients & newly onboarded clients to showcase Product Capabilities.
Involved in Requirement Gathering and Solution Designing sessions, and pre-sales
Worked on creating As-Is and To-be flows for the solution.
Implementation and Enhancement of Oracle Retail XStore Suite and Oracle Retail 360 Commerce Suite using Java technology in order to enhance POS & MPOS Solution as per client's requirement.
Designing Integration Architecture for POS Integration with various 3rd Party ERP Software
Involved in all phases of SDLC starting from Pre-Sales to Software Support
2
04/2013 – 01/2015 GURUGRAM, HARYANA, INDIA
Senior Software Engineer | Retail
Infodart Technologies India Ltd.
Worked as a Java Developer for Oracle Retail Suite.
Responsible for developing Oracle Retail Application as per client's requirement using Java and SQL Technology.
Acted as an Onsite Coordinator during SIT, UAT and Go-Live process.
3
07/2011 – 03/2013 NOIDA, UTTAR PRADESH, INDIA
Software Engineer | Retail
Infogain
Worked as a Java Developer for Oracle Retail Suite.
Responsible for developing Oracle Retail Application as per client's requirement using Java and SQL Technology.
Participated in SIT, UAT and Go- Live process
Education and Skills
Education
10/2022 – 09/2023
Information Technology | Post Graduate Diploma
Qualifi Ltd
01/2007 – 01/2011
Computer Science | Bachelor of Technology (B.Tech.)
Rajasthan Technical University
Skills
TECHNICAL
Digital Transformation
Solution Designing
Product Vision & Strategy
A/B Testing
Jira
Data informed decision taking
Technical Product Management
NON-TECHNICAL
Stakeholder Management
Team Management
Cross-border team formation
Remote working
Certificates
09/2024 Joget Certified App Designer for Joget DX8
Joget
09/2022 Technical Product Management
LinkedIn
09/2022 Certified Data Analyst
Google
04/2022 Jira: Basic Administration
LinkedIn
06/2020 IT Project Management
Coursera
Awards
02/2025 Business Enabler Of The Year
Sobha LLC
01/2024 Game Changer
Sobha LLC
10/2020 Spot Award
Deutsche Telekom
04/2017 Certificate of Appreciation – Retail Innovative Mind – Customer Experience
EY
03/2016 Certificate of Appreciation - Innovative Mind
EY
Projects
Digital Transformation
Construct360 - Construction Project Management Suite, UAE
Onboard S - Visa Processing Portal, UAE
SICE - Technician Classroom training suite, UAE
UIPath - RPA Implementation for construction company, UAE
Joget - Low Code No Code implementation for construction company, UAE
Property Marketplace, UAE
One Broadband (For Deutsche Telekom Europe customers), India
Call Bridge (Cloud Telephony implementation), India